The ultimate software to ship cold with confidence

Every perishable shipment is a series of critical decisions. ColdTrack Live is the shipping management system purpose-built for refrigerated and frozen eCommerce, automatically determining the best ColdTrack fulfillment center, carrier, service level, packaging, coolant, and shipping method before an order is ever packed.

As perishable goods logistics software goes, the result for you is lower shipping costs, all but eliminated fulfillment errors, stronger temperature performance, and complete operational visibility.

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Integrations

ColdTrack Live API

Direct connect via Open API (JSON)

File Transfer

Easy File Transfer Protocol

Manual Bulk Upload

Import .csv or .xlsx order files

ColdTrack Live API

Direct connect via Open API (JSON)

File Transfer

Easy File Transfer Protocol

Manual Bulk Upload

Import .csv or .xlsx order files

Perishable Order
Management System

Traditional order management systems move orders from your storefront to your warehouse. ColdTrack Live goes several steps further. Every order is evaluated using intelligent logistics rules designed specifically for shipping perishable items and built on the millions of orders we’ve shipped, ensuring every shipment is optimized for cost, transit time, and temperature integrity before fulfillment begins. It’s a shipping management system built around how perishables actually move, not adapted from one that wasn’t.

Facility Origin Point Selection

Reduces transportation costs by automatically selecting the optimal fulfillment location based on inventory availability, consumer location, transit time, shipping zones, and your own business rules. Whether operating from one of our facilities or multiple 3rd party distribution centers, ColdTrack Live determines the most efficient origin for every shipment.

  • Lowest Time-in-Transit or Zone
  • Zip Code Routing
  • Custom Rules

Order Batching

Automatically organize and prioritize orders based on shipping deadlines, carrier pickup schedules, fulfillment priorities, and operational workflows. Intelligent batching streamlines fulfillment operations while helping teams consistently meet carrier cut-off times.

Weather-based Coolant Logic

A shipment heading to Minnesota in January doesn’t require the same packaging as one headed to Phoenix in August. ColdTrack Live dynamically adjusts insulation, dry ice, gel packs, and packaging configurations using weather forecasts, destination temperatures, transit times, and product requirements to deliver products on-time and at-temperature without unnecessary packaging.

  • Coolant Type
  • Quantity

Cartonization Logic

Most brands unknowingly overspend on packaging because they’re trying to eliminate risk or streamline their fulfillment processes. ColdTrack Live calculates the smallest shipping carton capable of holding your consumer’s entire order, plus coolant, insulation, and any marketing add-ins, and maintaining required temperatures throughout transit. This reduces dimensional weight, packaging costs, and transportation expenses while still protecting your product’s integrity.

  • Best cubic (dimensional) fit for maximum cost savings
  • Custom logic based on Order Quantity, Product Type, or Coolant Requirements

Outbound Parcel & Pallet Scanning

Every package is digitally verified throughout the fulfillment process. Scan-based validation provides complete shipment traceability, reduces shipping errors, and creates an auditable chain of custody from warehouse to carrier pickup.

  • Rapid parcel audits and exception resolution
  • Live insights into which parcels are on which truck, supporting accurate ETAs and customer updates.
  • Automated SLA and carrier compliance tracking

Line Haul Management

As shipping volumes increase, linehaul opportunities become increasingly valuable. ColdTrack Live identifies opportunities to position inventory closer to customers or consolidate transportation, helping reduce parcel costs while improving delivery speed.

Carrier and Service Type Assignment

Not every shipment requires overnight air delivery. ColdTrack Live automatically evaluates transit time requirements, carrier performances, destinations, and costs to assign the most appropriate carrier and service level. This often reduces transportation spend while maintaining product quality – where once you may have been using expensive air services, we can substitute one-day ground and still meet delivery expectations with huge cost savings.

  • Maximum Time-in-Transit
  • Zip Code
  • Temp Category (Ambient/Cold)
  • Weekend Eligibility
  • VIP Order Tags
  • Shopping Cart Election
  • Custom Rules

Manage by Exception (MBE) Dashboards – Focus on What’s Most Important

Rather than asking teams to monitor every shipment, you can rely on ColdTrack Live to highlight only the few exceptions that may require attention. Should there be any delays, inventory issues, or shipping exceptions, they are surfaced to you immediately so your team can resolve any problem before they impact your consumers.

  • Optimization Errors with Resolution Requirements
  • Low Stock Alerts at <5% of Demand
  • Out of Stock SKU Details

Facility Origin Point Selection

Save on shipping costs with automatic selection of shipping origin point(s) nearest to your end customer based on:

  • Lowest Time-in-Transit or Zone
  • Zip Code Routing
  • Custom Rules

Carrier and Service Type Assignment

Use the lowest-cost shipper and maximize ground shipping with automatic assignment based on your unique set of shipping rules including:

  • Maximum Time-in-Transit
  • Zip Code
  • Temp Category (Ambient/Cold)
  • Weekend Eligibility
  • VIP Order Tags
  • Shopping Cart Election
  • Custom Rules

Cartonization Logic

Reduce packaging and shipping costs with an automated, algorithmic determination of the optimal way to pack items into shipping cartons based on:

  • Cubic (Dimensional) for maximum cost savings
  • Any custom logic based on Order Quantity, Product Type, or Coolant Requirements

Weather-based Coolant Logic

Decreasing spoiled orders and costly refunds with coolant quantities automatically adjusted on a per box basis based on destination weather temperature.

  • Coolant Type
  • Quantity

Order Batching

Automatically group orders into batches based on any fulfillment workflow including order cutoff times.

Manage by Exception (MBE) Dashboards

  • Optimization Errors with Resolution Requirements
  • Low Stock Alerts at <5% of Demand
  • Out of Stock SKU Details

Outbound Parcel & Pallet Scanning

  • Full parcel-to-pallet-to-truck traceability for ultra-accurate outbound loading and final mile shipping
  • Rapid parcel audits and exception resolution
  • Provides live insights into which parcels are on which truck, supporting accurate ETAs and customer updates.
  • Automated SLA and carrier compliance tracking

Line Haul Management

Monitor Line Haul movement as LTL/FTL trucks zone skip and directly inject into final mile carrier hubs

Discounted Rates & Integrated Carriers

Shipping Cost Savings Guarantee

We combine our enterprise shipping rates with ColdTrack Live OMS to establish optimal carriers and service types from each origin point, resulting in a reduction to your current shipping costs.

Learn More

Discounted Rates
& Integrated Carriers

Shipping Cost Savings Guarantee

We combine our enterprise shipping rates with ColdTrack Live OMS to establish optimal carriers and service types from each origin point, resulting in a reduction to your current shipping costs — guaranteed.

Learn More

Perishable Shipping Management System

Whether you fulfill orders in-house or leverage ColdTrack’s fulfillment network, ColdTrack Live gives you access to enterprise-level shipping intelligence for shipping perishable items. Connect your existing operations to automated shipping decisions, discounted carrier rates, and purpose-built cold chain logic; all within a shipping management system that works around how your business already runs.

ColdTrack Live Perishable OMS Integration

  • Access all of the automated logic functionality within our OMS to ship smarter

Packing Slip & Label Generation

Create and print custom packing slips and shipping labels:

  • Automated batch processing
  • Collated 4×6 shipping labels and packing slips
  • ‘Mark as Shipped’ for tracking back to order source
  • Automatically trigger parcels as ‘Shipped’ upon first carrier scan for accurate customer communications

Batch Plans

  • Schedule the generation of labels and packing slips as frequently as needed

Emailed Label Batches

  • Labels delivered directly via email — All Batches, SKU Replen Summary, and Shipping Carton Summary

Dashboard & Reports

  • Track batches by status — Downloaded and Printed
  • Visibility to open batches
  • Manage by Exception (MBE) label errors and resolutions

Fulfillment & Shipping Dashboards

Real-time operational dashboards give your team complete visibility into fulfillment performance, carrier activity, inventory movement, and shipping exceptions. Providing everything you’d expect from a logistics visibility system for perishable goods. Instead of reacting to a problem after a consumer’s call, you’ll identify trends, measure performance, and make better operational decisions every day.

Fulfillment Operations Dashboard

Monitor order status, packing performance, warehouse productivity, fulfillment accuracy, and operational KPIs through live dashboards designed specifically for perishable fulfillment operations.

  • Order Statuses (Scheduled, Canceled, Optimized, Fulfilled, Shipped)
  • Order & Shipment Error Alerts
  • ColdTrack Fulfillment Performance Metrics
  • Carrier On-Time Delivery (OTD) Metrics

Order & Shipments Dashboard

Track every order from receipt through final delivery in a single interface. View shipment status, carrier performance, delivery timelines, and order history without switching between multiple systems.

  • Shipment Statuses (Pre-Transit, In-Transit, Delivered Successfully, Exception)
  • Detailed Parcel Tracking Reports & Delay Alerts
  • OTD Metrics by Carrier & Service Type

Automated Claims Management

Carrier delays can be expensive, but filing claims shouldn’t consume valuable resources. ColdTrack Live automatically identifies shipments that have exceeded carrier service commitments, flags eligible claims, and streamlines the reimbursement process to help recover transportation costs.

  • Identification of claims-eligible shipments for carrier SLA failures, such as late, lost, or missing POD (Proof of Delivery)
  • Simple submissions for self-identified damaged parcel claims
  • Automatic claims filing for time savings and less stress
  • Re-filing and dispute management for denied claims

Open API & Integrations

ColdTrack Live integrates seamlessly with Shopify, WooCommerce, custom eCommerce platforms, ERPs, and business intelligence tools through an open API. Share inventory updates, shipment tracking, order statuses, and customer notifications automatically across your technology stack.

Access API

WMS Integrations

Already invested in a warehouse management system? Keep it. ColdTrack Live is WMS-agnostic,  integrating with leading warehouse platforms to inject optimized orders into your existing workflows. Add intelligent shipping decisions and perishable-specific automation without replacing the technology you already rely on.

Custom Integrations

Layer ColdTrack Live OMS on top of any WMS platform

Custom Integrations

Layer ColdTrack Live OMS onto of any WMS system

Request
a Proposal

Perishable fulfillment is too complex for generic shipping software. Whether you’re shipping 100 orders a week or 100,000, ColdTrack Live helps reduce transportation costs, improve fulfillment accuracy, automate operational decisions, and provide complete visibility across your cold chain.
Ready to engineer every shipment for success?
Request a proposal today and discover how ColdTrack Live can optimize your perishable fulfillment operation.

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