Meal Kit Fulfillment, On-Time And At-Temperature

More than likely, yes. ColdTrack already has established connections with almost all of the common eCart platforms, and we can create customer connections to new platforms we uncover. We also offer an open API too – more info here.

New orders run through our packing and coolant logic within ColdTrack Live (CTL.) The system takes into consideration the contents of the order, the delivery address, the shipping service booked, and the expected weather at the delivery address to determine the most appropriate packaging box to use from your available options and the amount of coolant to pack in order to keep the order in the best condition. It takes into account that consumers may not be at home at the time of the delivery so recommends adding additional coolant so that the package may remain on a doorstep for several hours. But it also considers when an order will be delivered quickly and less coolant would be required to help uncover cost savings.

Your order cut off time is 11:59pm on day 1. We’ll then pick, pack, and ship your orders on day 2. Orders are then delivered as per the delivery service booked: 1-day, 2-day, express etc. We work with you to identify the best order cut off and pick/pack day for you but we can always set you up with multiple days each week.

Once an onboarding window has been assigned, the process takes between one and five weeks. The level of system integration and suite of solutions being implemented determine the final timeline but our dedicated onboarding team aim to have your business up and running as quickly and safely as possible. Read more here.

We’re growing. Right now we have 5 fulfillment facilities: Edison-NJ, Indianapolis-IN, Jacksonville-FL, and Stockton and Patterson in California

ColdTrack offers both operational and commercial support for partners. Operational support takes responsibility for day-to-day activities and regularly meets with each partner’s operational team to review performance, highlight optimization opportunities, and implement enhancements. As order volumes and the consumer geographical landscapes grow, our commercial support team works with each partner’s commercial team to expand fulfillment support into new fulfillment centers and solutions. The teams are introduced as part of the onboarding process.

Once systems are connected and inventory is on hand, fulfillment processes have been reviewed, and all parties are ready to get started, ColdTrack implements Friends and Family testing. These are live orders packed and sent to familiar faces who can provide feedback on received orders. Occasionally, we’ll uncover an opportunity to further enhance the experience as a result of a friends and family testing phase. We implement any final changes now so that steady state orders run smoothly.

ColdTrack Live (CTL) is our order management system that plans your order fulfillment. As a partner, you’ll have access to a CTL dashboard that orders a complete overview of inventory levels, orders, shipping information, and performance metrics. Learn more here.

As orders come in, CTL evaluates key criteria, including the optimal fulfillment location (for partners with inventory in more than one ColdTrack location, expected transit time, and weather at destination, to determine exactly how orders should be packed and the volume of coolant to be used. More often than not, less coolant can be used and the order will still arrive on-time and at temperature, saving our partners money.

1. ColdTrack will accurately pick all items for all of your orders as per the submitted order list 100% of the time. Learn more here.

ColdTrack’s Warehouse Management System (WMS) is Deposco. ColdTrack and Deposco have been evolving the WMS, continually curating it to support the demands direct-to-consumer fulfillment, for years to ensure it continues to be an unmatched platform for perishable DTC fulfillment.