A first in the perishable fulfillment industry, ColdTrack now offers a 100% Pack Accuracy Guarantee™
This first-of-its-kind performance guarantee is a direct result of the company investing more than $10 million in technology and automation, including the development of ColdTrack Live, the company’s proprietary Order Management System (OMS) and Shipping Management platform.
These investments virtually error-proofed the company’s physical warehouse services, leading to exceptional operational performance, including 99.9% pack accuracy rates, representing a 67% year-over-year reduction in order errors. Considering the impact an accurate order can have on consumers and their willingness to place additional orders, the 100% Pack Accuracy Guarantee is a significant contribution toward ColdTrack’s clients’ brand shadow.
“We are committed to providing our partners with the highest level of service and reliability,” said Josh Abramson, CFO, ColdTrack. “Making a deliberate multi-million dollar investment in our technology, which is powered by top-tier talent recruited from across the industry, has transformed our operations to enable unprecedented accuracy. Our Pack Accuracy Guarantee is a testament to our tech-forward approach and the commitment of our team to excellence, innovation, and client satisfaction.”
The 100% Pack Accuracy Guarantee enables ColdTrack to ensure complete accuracy for clients whose orders are picked-and-packed at ColdTrack facilities. If any errors occur, ColdTrack contractually agrees to reimburse its clients promptly for any affected packages.
The company implemented a scan-based fulfillment flow that starts from the moment inventory is received: each pallet is scanned and key data is logged within its database, such as lot numbers and expiration dates, enabling the highest level of quality assurance and cost-effective first expiration first out (FEFO) inventory management. On ColdTrack’s production room floor, order selectors are outfitted with advanced wireless WiFi-enabled wrist computers displaying pick lists. Finger-appointed lasers scan every item picked and placed into each box. This order data, combined with shipment tracking numbers, provides unprecedented order-level traceability for each parcel delivered to a consumer’s home.
ColdTrack Live OMS software fills a void in the market with novel functionality previously unavailable to perishable shippers. One such feature is a weather-based coolant optimization algorithm that automatically adjusts coolant types and quantities based on the destination temperature of each parcel. ColdTrack Live also provides incredible benefits to ColdTrack’s warehouse team members by pushing all order logic upstream, resulting in the release of clean orders to the warehouse floor, further reducing the likelihood of errors typically caused by manual adjustments on pick-and-pack assembly lines.
“The combination of ColdTrack Live OMS and Deposco WMS has been phenomenal from a productivity and performance management standpoint,” said Margaret Szczykutowicz, VP of Fulfillment Operations, ColdTrack. “The level of precision data provided from our system allowed us to implement an incentive program to reward our top order selectors, boosting order accuracy rates by 40%.”
In addition to the vast order accuracy improvements, the company has also realized a 128% increase in order packing velocity, shipping deadline adherence of 99.9%, and inventory management accuracy of 99.8%.
The implementation of ColdTrack’s 100% Pack Accuracy Guarantee reinforces its position as an industry leader in cold chain logistics. By ensuring accurate and timely order fulfillment, ColdTrack empowers its clients to focus on their core business activities while maintaining customer trust and loyalty.
