When a consumer is recovering from surgery, managing a chronic condition, living with a diagnosis that limits their mobility, or elects to follow a specific dietary regimen, a missed delivery isn’t an inconvenience – it’s a missed meal with no backup plan. ColdTrack is a 3PL that assists with medically tailored meal delivery, ensuring meals are on time and at temperature, backed by our 100% Pack Accuracy Guarantee.
Guarantees Built for a Meal That Can’t be Late
Clinical-grade commitments, not a marketing stats. For tailored medical meals, “close enough” isn’t a standard, it’s a failure.
100%
Guaranteed Packing Accuracy – Every Meal, Every Order, Every Time
99.8%
On-Time
Fulfillment
99.9%
Inventory
Accuracy
Facility Network
Nationwide Coverage That Respects the Coolant Ceiling
Shorter transit times help protect product quality, presentation, and shipping economics while maintaining the integrity of your products. ColdTrack’s national network places your inventory closer to your consumers, so more orders can move by ground instead of costly expedited air.
5-node strategic footprint
Strategically positioned inventory reduces delivery distance, limits time-in-transit, and supports more consistent nationwide service.
18 daily carrier pick-ups
Frequent carrier pickups help orders enter the parcel network quickly and maximize the available delivery window.
60 weekly line haul lanes
ColdTrack’s Line Haul network helps reposition inventory across our network to reduce parcel zones and support seasonal demand without unnecessary inventory fragmentation.
Software Built for Medically-Tailored Meal Delivery – Not Adapted From It
Generic warehouse and shipping systems weren’t designed for the needs of tailored medical meal delivery.
ColdTrack Live combines order management, shipping optimization, and fulfillment visibility in a platform built specifically for perishable meal order fulfillment. As a dedicated perishable DTC fulfillment company, it helps brands like yours protect product integrity while controlling packaging and transportation costs.
Facility & Carrier Assignment
Each order is routed through the ColdTrack fulfillment location and carrier best positioned to meet its delivery and temperature requirements.
Weather-Based Coolant Logic
Coolant requirements are adjusted according to destination, expected weather, and transit time rather than relying on one year-round packing schedule.
Cartonization Algorithm
ColdTrack’s cartonization logic identifies the appropriate box size based on the contents of each order, helping reduce wasted space and dimensional weight charges while protecting delicate products.
Fulfillment Status Dashboard
ColdTrack Live provides live visibility into order progress, inventory activity, and fulfillment performance across every SKU and every ColdTrack facility.
Parcel Tracking Dashboard
Monitor shipments across multiple carriers from one place. Identify and take action on potential exceptions before they become customer complaints, and keep those consumer celebrations on track.
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Lot-Level Traceability & FEFO Management
Medically-tailored diets require documented, auditable proof that the right meal reached the right recipient, every time.
Our facilities are powered by industry-leading Warehouse Management Software
Scan-based inbound receiving with lot recording for ultimate food safety traceability
FEFO inventory management with on-hand inventory across all SKUs and temp zones in all facilities
Pickers outfitted with wrist-computers and pick face finger-scanners to ensure packing accuracy and fast fulfillment
Rapid end-of-line packing slip and shipping label generation fully-integrated with ColdTrack Live
Our company utilizes technology partners geared toward ease
and efficiency
We run on Slack for both internal communications and external communications via connected channels
Booking inbounds is a breeze with OpenDock, allowing you (or your freight broker) to virtually reserve a dock in seconds
Every customer inquiry is logged and monitored via Zendesk to ensure rapid response and resolution
Our invoicing system is powered by Sage Intacct to easily review invoices with detailed backup data and pay bills online
Built for Programs Where a Missed Delivery Isn’t an Option
ColdTrack treats every medically-tailored meal program with the accountability a health plan or care team expects, not the flexibility pitch used elsewhere else.
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ColdTrack Customer Care for Medically-Tailored Meal Programs
Direct access to our Ops team on the floor, and more
Communicate directly with the ColdTrack teams responsible for your inventory and order fulfillment.
Onboarding Manager
A dedicated onboarding manager coordinates setup, testing, and launch.
Facility Ops Leadership
Experienced facility leaders oversee execution, staffing, and daily performance.
Partner Support Team
Responsive support helps resolve order, inventory, and operational questions quickly.
Logistics Solutions Team
Carrier and transportation specialists help balance cost, transit time and service performance.
Technical Support Team
Integration and platform specialists support order flow, data visibility, and ongoing technical needs through ColdTrack Live.
Partner Success Manager
Monthly account health meetings to capture feedback and explore new opportunities to cut costs and fuel your brand’s growth.
Onboarded Without Interrupting a Single Delivery
Order fulfillment for medically-tailored meals don’t necessarily follow the traditional online ordering process. Often times directed by insurance, subscriptions must distribute quickly, accurately, and completely as consumers don’t have back-up options.
Before launch, ColdTrack works with you to review and configure optimized product-specific packing rules, coolant requirements, systems integrations, and quality-control processes around your operation.
This kind of preparation separates dedicated perishable shipping companies from general fulfillment providers and ensures that your meal subscriptions shipped through our network arrive exactly as intended.
01
Product-Specific Logic Configuration
Packaging, handling, routing, and temperature requirements are defined for each product and order profile.
02
Operations Integration
ColdTrack connects with your OMS and other leading commerce platforms to support automated order flow and fulfillment updates.
03
Multi-SKU Testing & QA
Representative order combinations are tested before launch to validate cartonization, coolant, and packing procedures.
04
Live Launch
Our onboarding team monitors early orders closely to confirm that workflows perform as intended.
05
Team Handoff
Once launch is complete, responsibility transitions to ColdTrack’s operational, partner support, logistics, account management, and technical teams for ongoing execution and optimization.
Request
a Proposal Today
Your products deserve more than generic cold storage. ColdTrack helps protect temperature, presentation, and the customer experience behind each one of your orders.
Request a proposal to explore a fulfillment strategy built around your products, your brand, and your growth plans.
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