Pet owners don’t see your product as pet food – they see it as part of their pet’s health. That’s why every order matters. A late shipment, the wrong recipe, or a thawed order isn’t just a service issue. It could be an immediate problem if their pet no longer has dinner. It can break trust and send customers looking for another brand.
ColdTrack is a perishable eCommerce fulfillment partner built specifically for fresh, frozen, and raw pet food brands. Through our national network of facilities, proprietary software, and guaranteed performance, we help ensure every pet’s meals arrive on time and at-temperature. Yum!
100%
Guaranteed Packing Accuracy
Oma’s Pride is a 4th generation farm committed to providing healthy raw pet food to help pets thrive.
Hear how the company was able to expand its consumer reach, and at the same time refocus its resources on growing the business, by making the decision to outsource perishable order fulfillment.
99.8%
On-Time
Fulfillment
99.9%
Inventory
Accuracy
Facility Network
Delivering Fresh and Frozen Pet Food to 99% of Customers With Two Days’ Time-In-Transit To The Lower 48 States
Shorter transit times protect product quality while reducing shipping costs, and mean pets get their meals sooner.
5-node strategic footprint
Strategically positioned inventory reduces delivery distance, limits time-in-transit, and supports more consistent nationwide service.
18 daily carrier pick-ups
Frequent carrier pickups help orders enter the parcel network quickly and maximize the available delivery window.
60 weekly line haul lanes
ColdTrack’s Line Haul network helps reposition inventory across our network to reduce parcel zones and support seasonal demand without unnecessary inventory fragmentation.
Software Built Specifically for Pet Food Fulfillment
ColdTrack Live was designed for perishables and not adapted from traditional eCommerce. Each order is evaluated based on destination, weather, transit time, box size, and carrier performance to determine the ideal packaging configuration. We keep your inventory moving with our First Expired, First Out process.
Facility & Carrier Assignment
Each order is routed through the ColdTrack fulfillment location and carrier best positioned to meet its delivery and temperature requirements.
Weather-Based Coolant Logic
Coolant requirements are adjusted according to destination, expected weather, and transit time rather than relying on one year-round packing schedule.
Cartonization Algorithm
ColdTrack’s cartonization logic identifies the appropriate box size based on the contents of each order, helping reduce wasted space and dimensional weight charges while protecting delicate products.
Fulfillment Status Dashboard
ColdTrack Live provides live visibility into order progress, inventory activity, and fulfillment performance across every dessert SKU and every ColdTrack facility.
Parcel Tracking Dashboard
Monitor shipments across multiple carriers from one place. Identify and take action on potential exceptions before they become customer complaints, and keep those consumer celebrations on track.
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Technology Selected for Perishable Brands
Frozen and raw pet food requires traceability, inventory accuracy, and complete visibility. Our technology ecosystem was selected specifically to support those needs.
Scan-based receiving, FEFO inventory controls, lot traceability, and real-time inventory visibility.
Scan-based inbound receiving with lot recording for ultimate food safety traceability
FEFO inventory management with on-hand inventory across all SKUs and temp zones in all facilities
Pickers outfitted with wrist-computers and pick face finger-scanners to ensure packing accuracy
Rapid end-of-line packing slip and shipping label generation fully-integrated with ColdTrack Live
Proactive shipment monitoring and parcel visibility help protect the customer relationship.
We run on Slack for both internal communications and external communications via connected channels
Booking inbounds is a breeze with OpenDock, allowing you (or your freight broker) to virtually reserve a dock in seconds
Every customer inquiry is logged and monitored via Zendesk to ensure rapid response and resolution
Our invoicing system is powered by Sage Intacct to easily review invoices with detailed backup data and pay bills online
Built for Brands That Take Pet Health Seriously
Raw fresh, and frozen pet food brands operate under a different standard. Ingredients matter. Temperatures matter. Consistency matters. At ColdTrack, we understand that your customers are trusting you with something much bigger than an online order. They’re trusting you with their pets. Every box matters.
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Customer Care Designed for Pet Food Brands
Scaling a pet food business required more than warehouse space.
We provide our partners with unmatched customer service in the perishable 3PL industry with the goal of becoming an extension of your in-house team.
Dedicated Onboarding Manager
A structured implementation process designed for speed and accuracy.
Direct Access to Operations
Work directly with the teams handling your inventory.
Partner Support Team
Responsive support from specialists who understand perishables.
Logistics Solutions Team
Carrier expertise that helps balance cost and service.
Technical Support Team
Integration specialists available when you need them.
Partner Success Manager
Monthly account health meetings to capture feedback and explore new opportunities to cut costs and fuel your brand’s growth.
Your Brand Is In Good Hands From Day One
Changing fulfillment providers can feel risky—especially when you’re shipping products customers depend on every day. Our onboarding process is designed around raw and fresh pet food operations, with detailed configuration, subscription integrations, testing, and quality assurance before launch.
01
Pet Food Order Logic Configuration
Onboarding kickoff starts with a deep dive into your custom packing and shipping protocols configured in ColdTrack Live OMS.
02
Cart & Subscription Integrations
Our team does the heavy lifting when it comes to connecting your shopping cart with ColdTrack Live via direct integration or API.
03
Multi-Sku Friends and Family Testing & QA
OMS configurations and packing SOP adherence are tested with one week of ‘friends and family’ orders to ensure your smooth launch.
04
Live Launch
We move to all-hands-on-deck across our Technical and Operations teams to get your boxes delivered with ultra precision.
05
Onboarding Team Handoff
After a two week error-free period, you meet your ongoing POCs across our Partner Support, Partner Success, and Logistics teams.
Protect The Trust You’ve Built
Pet parents expect consistency, quality, and reliability. Your fulfillment partner should, too. ColdTrack helps fresh, frozen, and raw pet food brands deliver every order on-time and at-temperature—because we know that when your customers trust you with their pets, every box matters.
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